Hey there, CS leaders! Let's talk about something we all face but often dread - those tricky, uncomfortable conversations. You know the...

Customer Onboarding is the first impression your customers have of your product. A well-crafted onboarding process can set the stage for...

Customer churn is the enemy of every business. It's like a pesky weed that can quickly overgrow your garden if left unchecked. But fear...

Delegation isn't just a management tactic; it's a leadership philosophy. When done right, it's a powerful tool that can transform your...

Discover the art of building a high-performing customer success team. From setting SMART goals to fostering teamwork.

CSQLs represent a goldmine of potential revenue hidden within your existing customer base. Read more to know how.....

Trust. It’s that magical ingredient that turns a good team into a great one. As a CS Leader, you are the conductor of an orchestra, and...

Let's talk about the big bucks, shall we? Customer Lifetime Value, or CLTV, is the golden goose of every business. It's not just about...

Hey there, Customer Success superstars! Last week we explored the IC to leader mindset shift, and then we unraveled the fascinating world...

Let's talk growth, baby! 🚀 When it comes to measuring the success of a subscription business, there are two metrics that often steal the...

Here are the 4 things that I have seen helping tremendously demonstrate value/ROI to the customer: Capture the business outcomes the...

For years, NPS has been the go-to metric for gauging customer retention, but things are changing. While NPS still holds value, the...

Hey, Customer Success rockstars! Last week we talked about the IC to leader mindset shift. This week, let's delve into a crucial aspect...

Linkedin Post dated: 23 May, 2024 #LeadershipTips  1 -- From CSM Rockstar to Customer Success Leader: Are You Ready for the Shift? Been...

Linkedin Post dated: 23 July, 2024 https://www.linkedin.com/posts/ankitcsm_customersuccess-onboarding-retention-activity-7221122725908504...

Linkedin Post dated: 19 May 2024 https://www.linkedin.com/posts/ankitcsm_customersuccess-metricsmindset-growthhacking-activity-7219664847...

Customer success calling your name? Dive into this podcast with Kaustubh, who transitioned from customer support to program manager of...

In this discussion with Karthik, we discover strategies one can use to start preparing for a job search. We talk about identifying the...

Use this link to listen to the podcast on Spotify: https://open.spotify.com/episode/3KinxqfUzMnyek07APv24Y?si=182923e8bc014fca In the...